LAST UPDATED APRIL 18TH, 2025

Introduction

This page (“Privacy Policy” or “Policy”) explains how we collect, use, and disclose your information and outlines the security measures we’ve put in place to protect the information that you store using

Cape Automate

’s (“

Cape Automate

”) services—including the services made available through this website and any other software or services we offer in connection with those services (the “Services”). By using the Services, you consent to the collection, transfer, processing, storage, disclosure, and other uses of your information described in this Privacy Policy.

What information does Cape Automate collect and store?

Personal Information

When you express interest in our Services or register to use them, we ask for personal contact details—your name, company name, address, phone number, and email address (“Personal Contact Information”). When you purchase Services, we also ask for billing details such as billing name and address, credit‑card number, and the number of employees who will use the Services (“Billing Information”).

Data, Diagnostic & Login Information

Using Cape Automate’s Services you may create, upload, store, and share information such as company descriptions, email IDs, logos, photos, custom emails, user email IDs, and more (“Data”). This Data is stored on Cape Automate’s website. If you run into technical errors while using the Services, we may—with your permission—collect crash reports and certain logging details from your system (“Diagnostic Information”). Such logs can include your operating‑system version, hardware, browser version (and .NET version on Windows), and your email address (if provided). A small cookie stored locally on your computer also retains certain login details (“Login Information”) to streamline sign‑in.

Analytics Information

As you navigate Cape Automate’s site and Services, we collect standard web analytics data—browser type, language, IP address, pages viewed, links clicked, etc.—using cookies, web beacons, and similar tools (“Analytics Information”).

Third‑party vendors (including Google) use cookies to serve ads based on prior visits to websites.Google’s advertising cookies let Google and its partners serve ads to users based on their visit to our site and/or other sites.Users can opt out of personalised advertising in Google’s Ads Settings or at www.aboutads.info.

Geo‑Location Information

Cape Automate does not currently collect real‑time geo‑location data. Should that change, we will request your permission first.

How does Cape Automate use the information it collects?

CategoryHow we use itPersonal Contact InformationTo administer Services, send updates, and—where permitted—marketing communications.Billing InformationWe never store complete billing data on our servers. All payment processing is handled by our provider, Stripe (see Stripe’s privacy policy for details).Data, Diagnostic Information & Login InformationSolely to operate, maintain, and improve the Services.Analytics InformationCombined with tools such as Google Analytics to monitor usage, administer the platform, enhance functionality and user‑friendliness, and verify authorisation.

Sharing & disclosure of your information

Third‑party applications you link

Cape Automate lets you link Data to platforms such as Facebook, Twitter, and LinkedIn at your own discretion. We are not responsible for how those third‑party services use or display linked content.

Marketing & publicity

With your consent under our terms, we may identify you as a Cape Automate customer and display your company name and/or logo on our website and in marketing materials.

No sale of personal information

Cape Automate does

not

sell, rent, or trade your personal data to third parties.

Service providers & business partners

We engage trusted partners for data storage, maintenance, analytics, payment processing, feature improvement, etc. These partners have access to information only to perform tasks for us and are bound by confidentiality obligations consistent with this Policy.

Non‑private or non‑personal information

We may disclose aggregated statistics or de‑identified information (e.g., overall platform usage) at our discretion.

Internal use and limited disclosure of personally identifiable information

We store and process personal data on servers in the United States (and, in transit, data may pass through other countries). We use it to:

Deliver and improve our ServicesProcess transactionsProvide customer support and manage accountsDevelop new products, services, and marketing initiatives

We

only

share personally identifiable information:

With contracted service providers (payment, analytics, PR/marketing, content creation) who must protect it and cannot use it for any other purposeWhen necessary to investigate fraud, enforce our terms, protect rights, or ensure safetyIn response to lawful subpoenas, warrants, or court orders (and we will attempt to notify you where permissible)With co‑branded partners only if you sign up via their link; signing up directly at capeautomate.co.za avoids such sharingWith your authorised agent or legal representativeWith our parent, subsidiaries, or joint ventures to coordinate services and uphold trust and safetyIn a merger, acquisition, or asset sale (you will be notified and the successor will remain bound by this Policy until it is updated)

Because certain remediation or content‑removal services may require us to reveal your identity to third‑party websites (to request removal on your behalf), we will do so only with your explicit permission.

Data retention

We keep your information while your account is active or as needed to provide Services. If you delete your account, our customer‑care team will remove your Data from active servers as quickly as practicable, though backups may persist for a limited time.

GDPR & international data rights

If you reside in the EU, UK, Liechtenstein, Norway, Iceland, or Switzerland, you may exercise additional rights (access, correction, deletion, restriction, portability, objection) regarding your “Personal Data.” Requests must be in writing to Cape Automate (see contact details below). We follow GDPR principles of lawful, fair, and transparent processing; data minimisation; accuracy; and retention only as long as necessary.

California Consumer Privacy Act (CCPA)

California residents can request access to, restriction of, or deletion of their personal information. To do so, submit a request

here

.

Community features

Our Services may include public blogs, forums, or wikis. Anything you post there can be read and used by others, and may remain visible after you close your account.

Changes to this Privacy Policy

If we make material changes, we will notify you via your primary account email and/or a prominent site notice before they take effect. You are responsible for keeping your contact email current and for reviewing this Policy periodically. No modification is binding unless signed by an authorised Cape Automate representative or posted here.

In the event of a business transition (merger, acquisition, asset sale), your personal data may transfer to the successor, but you will receive notice for 30 days. If the data will be used differently from when collected, you will have a choice consistent with this section.

Questions or complaints?

Email us at

[email protected]

or write to:

Cape Automate

Attn: Privacy Officer

113 Louisa Road

Gqeberha, Eastern Cape 6018

South Africa