Effective Date: 18 April 2025

1. 14‑Day Money‑Back Guarantee

New subscribers may cancel within

14 calendar days

of the first payment for a full refund of subscription fees.

2. No Refunds After 14 Days

After the initial 14‑day window,

all payments are non‑refundable

, including partial‑month periods and auto‑renewal charges.

3. Non‑Refundable Items

The following costs are

never refundable

once incurred:

One‑time onboarding or setup feesDomain‑registration or transfer costsThird‑party ad spend or SMS/WhatsApp creditsCustom development or design work that has started

4. How to Request a Refund

Send an email to

[email protected]

with:

Account email and company nameReason for cancellationConfirmation you are requesting a refund under this policy

Approved refunds will be issued to the original payment method within

10 business days

.

5. Fraud or Abuse

Cape Automate reserves the right to refuse or reverse a refund if we detect (in our sole discretion) abuse of the policy, fraudulent activity, or violation of our Terms of Service.

6. Chargebacks

Filing a chargeback before contacting us voids eligibility for a refund under this policy and may result in immediate account termination and legal collection efforts.

7. Changes to Refund Policy

We may modify this Refund Policy at any time. Changes apply only to payments made after the updated policy’s effective date.

Need help?

Email

[email protected]

or call +27 83 787 5826